IT Support Officer – EHR Deployment & Onboarding
Location: Lagos, Nigeria (regular on-site hospital visits)
Job Summary
This role will require working in different hospitals across Lagos.
Key Responsibilities
Customer Onboarding & Deployment
Technical & Application Support
Customer Service & Relationship Management
Key Skills & Competencies
Qualifications & Experience
Working Conditions
Reporting & Performance
- Reports to the Operations Manager and Head of Engineering.
Performance will be measured based on:
- Onboarding satisfaction scores
- Deployment completion timelines
- Quality and speed of support resolution